Orders typically process within 1-2 business days before shipping. During high-volume periods (sales, holidays), processing may take up to 5 business days. If your order hasn't shipped after 5 business days, please contact our support team with your order number and we'll investigate immediately.

Tracking information can take 24-48 hours to update after your package is picked up by the carrier. Sometimes carriers experience delays in scanning packages, especially during transit between facilities. If your tracking hasn't updated in over 72 hours, please reach out and we'll contact the carrier directly to locate your package.

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.